Terms and Conditions

Customer Service

As a small company, it is our aim to offer top quality customer service. All of our products are made by us in the United Kingdom, the only time your jewellery is handled by anyone other then us is when it is sent to the Assay Office for hallmarking in line with current legislation.


Terms and conditions of online sales

1. Definitions

1.1. 'Contact Address' means 126 Field Court Gardens, Quedgeley, Gloucester, GL2 4TZ

1.2. 'Products' means any item offered for purchase on the website.

1.3. 'We/Our' means MoonRiver, a business trading name of Mrs H de Gruyther.

1.4. 'Website' means the website located at www.moonriverjewellery.co.uk

1.5. For purchases through our store at www.moonriverjewellery.folksy.com please see the terms and conditions for Folksy customers, available to view at http://folksy.uservoice.com/knowledgebase/articles/109405-sales-returns-policy. These terms are in addition to the terms on this website.

1.6. 'You' means a customer of MoonRiver and user of this website.

1.6. All references to 'Days' are calendar days unless otherwise stated.


2. The contract between us

We must receive payment of the full price for the products that your order before your order can be accepted. Once payment has been received by us we will confirm that you order has been accepted by sending an email to you at the email address you provide when placing your order. Our acceptance of your order bring into existence a legally binding contract between us.


3. Price

3.1. The prices payable for products that you order are as set out on our website or through personal contact in the case of custom orders. For custom orders all prices will be set out at the planning stage and again in the invoice if you choose to pay by Paypal.

3.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Standard delivery charges to the UK Mainland are set out in the payment process before you place your order. If your delivery address is outside the UK Mainland please contact us prior to ordering for more information.

3.3 We reserve the right to cancel any orders placed from outside the UK Mainland unless previous contact has been made. In this event, you will be refunded in full any monies already paid.

3.4. We are not registered for VAT. We will therefore not charge you VAT on any products purchased from the website.


4. Product Descriptions

4.1. We have taken reasonable precautions to try to ensure that all products have been fairly and accurately described and displayed on the website. However, when ordering please note:

4.1.1. Each product is hand crafted and technically unique. Slight variations may occur between the products listed on the website and the products delivered to you. This is an inherent and unavoidable part of the crafting process.

4.1.2. All measurements are approximate only.

4.1.3. The reproduction of colours on the website is as accurate as the photographic and production process will reasonably allow. The actual colours you see will also depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

4.1.3 As each fingerprint used in totally unique, differences in appearance from the website may occur with respect to the quality and positioning of the print. We reserve the right to request extra prints from you if we do not believe the print you send is of sufficient clarity.


5. Delivery

5.1. We will deliver the products you ordered to the address you gave us for delivery at the time you placed your order.

5.2. Subject to clause 5.3, delivery will be made as soon as possible after you order is accepted and in any event within 30 days of your order.

5.3. If you order is for a personalised product or product made to your specifications we will provide you with a delivery estimate.

5.3.1 Please note that the period of the delivery estimate of 3 weeks for fingerprint jewellery starts from the receipt by us of your completed fingerprint kit. Delay in returning the kit will result in the delay of you order. No refunds will be given in the event that you do not supply us with a usable, in our opinion, print or prints in a timely manner for us to fulfil your order.

5.3.2 All fingerprints kits remain the property of MoonRiver at all times whether used or unused.

5.4. We will exercise reasonable endeavours to comply with our delivery policy.

5.5. You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6. Your right to cancel the contract

6.1. You may cancel your contract with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered products. This is in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

6.1.1 For fingerprint jewellery orders in order to cancel you must notify us within 7 working days from the receipt of your fingerprint kit or kits. A refund will be made less a £5.00 charge to cover the cost of postage and packing for the kit and the unused kit or kits must be returned to us at the contact address. In the event that you do not return the kits, at your own expense and risk, a further £3 per kit will be charged against your refund to cover the costs of the kits themselves.

6.2. To cancel your contract you must notify us by email to the following address: heather@moonriverjewellery.co.uk

6.3. If you have received the products before you cancel your contract then you must send the products back to our Contact Address. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our Contact Address within 10 working days at your own cost and risk.

6.4. Once you have notified us that you are cancelling your contract, any sum debited to us from your account (through PayPal or otherwise) will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credit to you.


7. Exception to your right to cancel

You cannot cancel your contract with us under clause 6 if you have placed an order for a personalised product or product otherwise created to your particular specifications.


8. Cancellation by us

8.1. We reserve the right to cancel the contract between us if:

8.1.1. we have insufficient stock to deliver the products you have ordered;

8.1.2. we do not deliver to your area; or

8.1.3. one or more of the products you ordered was listed at an incorrect price due to a typographical error.

8.2. If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from you in payment as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


9. Liability

9.1. If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email at heather@moonriverjewellery.co.uk of the problem within 2 working days of the delivery of the products in question.

9.2. If you do not receive the products ordered within 10 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at heather@moonriverjewellery.co.uk of the problem within 15 working days of the date on which you ordered the products.

9.3. If you notify a problem to us under clauses 9.1 or 9.2 above, our only obligation will be, at your option:

9.3.1. to make good any shortage or non-delivery;

9.3.2. to replace any products that are damaged or defective; or

9.3.3. to refund to you the amount paid by you for the products in question in whatever way we choose.

9.4. Any products delivered to you in the circumstances set out in clause 9.1 and for which you seek a remedy under clause 9.3 MUST be returned to us as soon as possible at our Contact Address. We will, at our discretion and cost, arrange for the products to be collected from you.

9.5. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.3.3 above.

9.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any statutory rights you might have as a consumer nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


10. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be by email and sent to the following email address: heather@moonriverjewellery.co.uk


11. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control.


12. Invalidity

If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.


13. Third party rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


14. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


15. Entire agreement

These terms and conditions, together with our current website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the products to you by us and supersedes all prior arrangements and representations, whether verbal or written.


16. Delivery Policy

Most items ordered will be dispatched within 3 days (excluding weekends and bank holidays) of receipt (and confirmation of payment) of order, unless we are out of stock. All orders to UK Mainland addresses are dispatched by Royal Mail Special Guaranteed Service. This service will require a signature on delivery.

Should you be unable to receive your delivery a card will be left. With regard to Royal Mail deliveries please make sure that you collect your parcel within 7 days otherwise it will be returned to MoonRiver and further postal charges may be incurred.

For Isles of Scilly, Isle of Man, Channel Islands, Northern Ireland and the Scottish Highlands and Islands please email us for a quote prior to ordering.


17. Privacy

When you make a purchase we need to collect certain information to fulfil your order. This is limited to your name and delivery address only. Our policy is to keep the personal information we receive from our site completely confidential, and used solely for the purpose of delivering items ordered. We will not share, sell or otherwise give any other parties access to your personal information.


18. Cookies

This site does not use cookies.


19. Security

All online payments are made securely through either the Folksy Website (www.folksy.com) or through Paypal by invoice; none of your card details are held by us or on the website.


20. Copyright

You are granted a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from MoonRiver. All products created by us and all content included on the website, such as text, graphics, logos and images belong to MoonRiver and are protected by UK and International copyright laws.


21. Additional Information

21.1 Fingerprint kits used for the creation of custom jewellery will be retained by us should you wish to re-order in the future. In the event that you do not wish us to keep the prints, please inform us by email to heather@moonriverjewellery.co.uk and the prints will be destroyed.

21.2 We reserve the right to cancel or reject any order where we feel we will not be able to get a usable, in our opinion, print. Please see our Capturing a Fingerprint section for more information about the suitability of prints.

21.3 Any external links on this site do not constitute an endorsement or recommedation in any way. The content of these sites is the responsibily of their owners and we will not be held responsible in any way for any material or problems on these sites.

21.4 For your information, all fingerprint jewellery pieces are made from 999 fine silver which is somewhat softer than 925 sterling silver. For this reason your jewellery may show signs of wear and tear over time. This is more noticeable with bracelets and keyrings due to their use. All chains, jump rings and similar are made from 925 sterling silver to maximise durability.


* By placing an order you agree to these terms above. Your statutory rights are not affected.*

To buy visit my Folksy shop:

Or contact me to place a custom order or for more information.


My work is also currently available at Taurus Crafts, Lydney, Gloucestershire.


Find me on:

Print Print | Sitemap
© MoonRiver